FAQ about Norwich Union Breakdown Cover

Your questions & Our answers

1. For what type of vehicles can I take out Norwich Union Rescue breakdown insurance?

Norwich Union Rescue is available when you are travelling in a car, van, or on a motorcycle, which complies with the following restrictions:
• Maximum vehicle Norwich Unionight -3,500kg
• Maximum vehicle length (vehicles other than cars) - 5.5 metres
• Maximum vehicle width -2.3 metres
NB - Motorcycles cannot be covered as the sole vehicle under vehicle based breakdown cover. Cover is only available as a secondary vehicle under the "personal cover" options

2. Do I need Norwich Union Insurance cover to take out Norwich Union Rescue breakdown insurance?

No - Norwich Union Rescue is available on its own.

3. Can I be covered when getting a lift in other people's vehicles?

Yes, if you select personal cover you can use your Norwich Union Rescue when getting a lift, you can also cover another member of your household if you select Joint personal cover.

4. Can I add European breakdown cover to my Norwich Union Rescue policy?

Yes, you can add European breakdown cover to any of the Norwich Union Rescue options.

5. Can I cover my caravan for breakdown?

Provided it is attached to your vehicle when you breakdown, Norwich Union Rescue can also recover your caravan. There are certain restrictions that apply.

6. Am I covered if I have an accident?

Towing following an accident, fire, theft or act of vandalism or other incident is normally covered by your motor insurance. If you have comprehensive motor insurance with Norwich Union Norwich Union can arrange this for you, if you have Third party fire and theft cover Norwich Union can arrange this but you may be charged for this service.
If your motor insurance is not with Norwich Union you will be liable to pay us the costs of removal. (Subject to the terms of your motor insurance policy, you may be able to reclaim these costs through your motor insurance)

7. How quickly do you come and get me if I break down?

If you find yourself in a vulnerable situation Norwich Union will prioritise your request for help. Norwich Union can also stay on the phone and call the police if necessary. Our average response time is under an hour.

8. How does the special medical assistance work?

Special medical assistance is included if you select Onward Travel for your UK breakdown insurance cover. If you or one of your passengers is taken into hospital more than 20 miles from home Norwich Union arrange and pay for overnight accommodation, and arrange for an ambulance to take the patient to a local hospital near their home.

9. Is it safe to use my credit/debit card on your site?

Norwich Union Rescue appreciates the importance of protecting our clients' personal information from possible security risks, and therefore all of your personal information you enter into our quote form is protected using SSL encryption technology, which works with your Internet browser to protect the data.
For a number of credit and debit cards Norwich Union require a Card Security code (also known as CVV2 or Card Verification Value) which is a three digit number on the signature strip of your card. You may also, depending on the card you have chosen to use, be asked during the payment process to provide a secure password (MasterCard SecureCode or Verified by Visa) which provides extra protection from online fraud.

10. Can I get instant breakdown cover with Norwich Union Rescue?

If you pay by either a Credit or Debit card online, Norwich Union Rescue can provide you with instant breakdown cover.

11. Can I pay monthly with Norwich Union Rescue?

Norwich Union have a unique premium payment option, so you can split out your payments evenly across the first four months of your breakdown cover period. These monthly premiums are interest free.

If you can't find the answer you are looking for please call us on 0800 096 4704 and Norwich Union will be happy to help you with any Breakdown insurance questions you may have. (lines available Mon-Fri 8am-10pm, Sat 8am-6pm, Sun 10am-4pm)

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