Direct Line Home Insurance: Insurance claim

Direct line is here to help you make a claim quickly, and deal with it fairly – with as little hassle as possible.

You can either make a home insurance claim online or call the direc tline teleclaims team on:
0845 246 8710

Lines open:
8am – 8pm Monday – Friday, 9am – 5pm Saturday

Out of hours call our 24-hour Emergency Helpline on:
0845 601 3004

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

Have you been a victim of crime?

Victim Support is the national charity which helps people cope with the effects of crime. It provides free, confidential, practical help and support – you can call them on 0845 30 30 900 (9am – 9pm weekdays, 9am – 7pm weekends, 9am – 5pm Bank Holidays).

How to claim

• Ring us and we'll tell you if your claim is covered – if you are, we'll register your claim straight away. Please have your policy documents to hand.

• If you have suffered a break-in or lost any property outside your home – call the Police straight away, and make a note of the crime reference number.

• Small claims may be settled immediately over the phone – it will help if you can estimate the cost of repair or replacement of the items concerned.

• For all large claims, we'll arrange for a claims adviser or loss adjuster to visit you as soon as possible

• A Direct Line approved specialist or supplier may be appointed to deal with the claim on our behalf.

Damaged items may be repaired for you.

Link to previous articles : Direct Line Home Insurance: Summary of cover
Direct Line Home Insurance Overview
Directline Car Insurance: Legal Protection
Direct line Car Insurance Claims process
Other related articles:Types of cover:Directline Car Insurance
Direct Line Car Insurance:New improved car insurance
Directline Insurance: Frequently asked Claims questions