Need to make a claim? Direct Line is here to help you.
It is when you need to make a claim that you find out how good your travel insurer really is. You can be sure that we will deal with your claim quickly and fairly.
Call: 0845 246 8680
Lines open: 9am-5pm Monday to Friday
Out of hours? Call one of our 24-hour Emergency Helplines
Direct Line Assistance Service:
In USA & Canada call toll free:
1 877 350 6968
In Central & South America & Caribbean call collect:
(Canada) 905 816 2565
From anywhere else in the world:
(UK) +44 870 241 4628
Or in the UK: 0870 241 4628
Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.
Your step-by-step guide to making a travel claim
Before you ring us:
Please have your policy number ready - you will find this at the top of your policy schedule.
| What happens next? • You will be asked to provide details of your claim by one of our friendly Claims Advisers. • We will advise you whether your claim is covered by your policy and the amount of any excess which may apply. • We will issue a claim form to you if necessary. • You may be asked to provide us with additional information to support your claim. We will explain to you what will happen next. | Link to previous articles : Direct Line Van Insurance: Legal Protection Direct Line Van Insurance: New improved Van Insurance Direct Line Van Insurance: Types of cover Direct Line Home Insurance: Legal problems & your rights Direct Line Home Insurance: Family legal protection Direct line Home Insurance Claims FAQ |
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