Travel Insurance: Claims information


Need to make a claim? Direct Line is here to help you.

It is when you need to make a claim that you find out how good your travel insurer really is. You can be sure that we will deal with your claim quickly and fairly.

Call: 0845 246 8680

Lines open: 9am-5pm Monday to Friday

Out of hours? Call one of our 24-hour Emergency Helplines
Direct Line Assistance Service:

In USA & Canada call toll free:
1 877 350 6968

In Central & South America & Caribbean call collect:
(Canada) 905 816 2565

From anywhere else in the world:
(UK) +44 870 241 4628

Or in the UK: 0870 241 4628

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

Your step-by-step guide to making a travel claim

Before you ring us:

Please have your policy number ready - you will find this at the top of your policy schedule.

What happens next?

• You will be asked to provide details of your claim by one of our friendly Claims Advisers.

• We will advise you whether your claim is covered by your policy and the amount of any excess which may apply.

• We will issue a claim form to you if necessary.

• You may be asked to provide us with additional information to support your claim.
We will explain to you what will happen next.
Link to previous articles :
Direct Line Van Insurance: Legal Protection
Direct Line Van Insurance: New improved Van Insurance
Direct Line Van Insurance: Types of cover
Direct Line Home Insurance: Legal problems & your rights
Direct Line Home Insurance: Family legal protection
Direct line Home Insurance Claims FAQ

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