Direct line Car Insurance Claims process

Need to make a claim? We're here to get you back on the road

If your car has been stolen you should report the theft to the nearest Police
Station and obtain a crime reference number before calling us.

Call: 0845 246 2367

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 11am-5pm on Sunday.

Out of hours call: 24-hour Accident Recovery Helpline

Call: 0800 269 015
Calls may be recorded

What happens next?

• When you phone, a Personal Claims Adviser will take the details of the incident and the crime reference number, if you have one.

• Your policy cover will be reviewed.

• We will confirm the amount of any excess which may apply.

• If the damage to your car is covered, we can arrange for the work to be
carried out by one of our recommended repairers (if available).

• If the car is a total loss we will arrange settlement.

Link to previous article : Types of cover: Directline Car Insurance