Directline European Breakdown Cover: Travel claims


Need to make a claim to Directline European Breakdown Cover? We're here to help you.

It is when you need to make a claim that you find out how good your travel insurer really is. You can be sure that we will deal with your claim quickly and fairly, paying up to the limit of your cover.

Call: 0845 246 8680

Lines open: 9am-5pm Monday to Friday

Out of hours call: 24-hour Emergency Helpline on:

Direct Line Assistance Service
+44 870 241 4628

Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

Your step-by-step guide to making a travel claim

Before you ring us

Please have your policy number ready - you will find this at the top of your schedule.

What happens Next?

You will be asked to provide details of your claim by one of our friendly Claims representatives.
We will advise you whether your claim is covered by your policy and the amount of any excess which may apply.

We will issue a claim form to you straight away.

You may be asked to provide us with additional information to support your claim.

We will explain to you what will happen next.
Link to previous articles:
Directline European Breakdown Cover Summary
Directline Travel Insurance: European Breakdown Cover
Directline Tradesman Business Insurance: Assumptions made
Direct Line Tradesman Insurance: Claims FAQ
Direct Line Tradesman Insurance: How to make a claim?
DirectLine Business Tradesman Insurance FAQ

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