Churchill Car Insurance Claims Procedure- 2

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This is part II of the article. Please start reading this article from Part I onwards
You need to exchange details with those involved including:
• Name, address and phone number

• Vehicle make and model

• Registration number

• Insurance company

• Policy number

• Write down details of the accident and draw a sketch map of what happened. If you have a camera, take photos

• Take a note of the names, addresses and registration numbers of any witnesses

• If your car cannot be driven, we will usually arrange for it to be taken to the nearest suitable repairer with our 24 hour accident recovery service

Making a claim


After an accident

• After an accident, you need to tell us as soon as possible, we have a 24 hour claim line to make it easy to contact us. The number is 0845 603 3599

• We will then talk you through what happens next and take the details of your claim over the telephone

• We will tell you where your nearest recommended repairer is and organise for them to contact you

• Our recommended repairer will also arrange a courtesy car whilst your car is being repaired

• Alternatively, you can have your car repaired at another garage but you must make sure we approve an estimate before having repairs carried out. Please do not take your car in for repairs before we have approved the estimate

• Please don't forget you will be required to pay any agreed excess as shown on your Schedule

The Claims process for Churchill Car Insurance


As the claim proceeds you should follow our recommendations to make the claims procedure as quick and simple as possible. Keep all receipts and copies of any letters linked to your claim.
Link to previous articles:
Churchill Car Insurance Claims Procedure
Churchill Car insurance - Enhanced Courtesy Car
Churchill Car Insurance - Legal Assistance Service
Churchill Car Insurance: Online Quote Underlying Assumptions
Life Insurance with Critical Illness Cover: Types of cover
Direct Line Critical Illness Cover Overview
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